The driver for this new blog post came as a result of my recent trip to the SAP Sapphire conference in Orlando. I have an interest in technology and focus on the #mHealth (mobile health) aspects of Healthcare. It was during several discussions with key executives that you realize that few companies are prepared to handle the shift in the industry around ‘mobility’ more specifically the use of smart phones. Many IT organizations drive a strict policy around the use of smartphones. When I joined my company there was no strict policy. It is left up to the user to decide what his or her needs are and make their choice.
I previously wrote about a solution back on June 15th, 2010 entitled: Aligning Life Sciences and Healthcare IT. Part 2 A Practical Mobility Solution for Doctors and Nurses. We delivered a system that met the needs of a client for one specific problem using one form of technology. Last year this was a great example of the use of smartphones to improve the productivity and communications between nursed and doctors in providing ‘improved’ healthcare. When I reflect back on this if the client decided to change smartphone technology what would this do to the current process in place? One statistic that highlights the acceleration of smartphones is that by 2013 that there will be 6 billion devices!
In many organizations IT can be a deterrent in today’s rapidly changing world of mobility. There are a few things IT cannot change or control:
- You have a ‘fixed’ budget
- No control over changes in ‘compliance’
- No way to expect your user’s increasing expectations
Evolving Technology versus your Fixed Budget
Users are looking to manage their time by finding ways to be more productive. As the pace of smartphones increases I believe there needs to a strategy that is ‘agnostic’ to the end device (whether you use an iPhone or an Android device). I recently ‘tweeted’ the following message: “David Mosher talks about how tablets are changing #medicine http://bit.ly/jsgDF0 RT @ONHealthcare: #mobility #healthit “ New apps are being released that can greatly improve various facets of healthcare. I am convinced technology is accelerating faster than IT policies.
Another example of how technology is changing the way IT provides support to their users. Google recently announced their “Chromebook.” In short these are laptops with no applications installed on the end-user device. Everything is running off of cloud services. So how can I lower my costs and allow for security, and at the same time give the users flexibility of using technology their most comfortable with….
- There are several companies looking to offer their own “apps” store. This allows users to easily download company specific and widely used applications.
- Deploy a mobility strategy… at the Sapphire conference I’ve seen solutions that allow IT to give access to key business processes
The SAP mobility strategy may be one choice that allows IT the ability to ‘connect’ key processes and make them on any device. This also includes the relevant data that can be used to make key business decisions. As more and more workers look to collaborate the mechanism to manage all this is ‘how fast can IT push this data out’ and into the hands of their workers to make key decisions.
IT groups must now see how they can balance the enterprise with mobility to create the ‘mobile enterprise.’ Over the next few months there is a concerted effort to prove this in the market. By providing a roadmap and tool kit to help organizations set up this mobile enterprise. Some of these components are here today and others are still being developed, and to reach this potential your mobile strategy should have the following attributes:
- Device independent
- Deliver and Enterprise – ready security solution
- Provide integration to ERP/CRM
This strategy will eventually evolve to include Business Intelligence as well as governance, risk and compliance later in the year. What I will be focusing on is the ability to help Life Sciences companies fulfill this ‘mobile strategy’ through a series of investments and proof-of-concepts. As this proceeds I will offer a future blog post to cover this story.
I’ll conclude this blog post with a reference to an interesting article found in Computerworld May 23rd, 2011, Opinion: Halamka: Facing down VUCA, and doing the right thing.
The author, John Halamka, describes how IT leaders deal with ‘unpredictable demands; ever-changing technologies; and all on a fixed budget.’ These leaders must embrace VUCA and ultimately move from the left to the right. With the world exploding with data and businesses looking to compete in the new world the article pretty much sums up how to prepare yourself to meet this challenge and turn it into an opportunity for your business.
Volatility -> Vision
Uncertainty -> Understanding
Complexity -> Clarity
Ambiguity -> Agility